Biyernes, Abril 18, 2014

Call Center Virgin.

Ahh, the big "E." The phase you submissively kissed ass for. The whole intent and purpose of the eighteen or more years spent skimming, cramming, and procrastinating. Some people look forward to it as if it's the answer to their financial independence. Some avoid it, thus the masters and doctorate degree-- just another way to prolong pre-employment.

So what's up? Well, just to let you know that I am making this post at exactly 1:28AM. Why? Because I'm still awake. Why? Because my body clock's broken. Why? Because I am EMPLOYED.

Yes my co-netizens. I. AM. EMPLOYED. Not to put out much emphasis but it's a pretty big deal.

It has been going on for a week now and I already think it's a hell hole. Not generally pertaining to employment but to my job particularly. You see, I'm a verifications specialist at some call center downtown. What I do is that I verify all the sales that the sales people put through. As our british boss explains it, it's like having a bag of Reeses fall to the ground and what we do is we pick out the good ones and put them in the bag and just leave the bad ones.

Easy, right? But the catch is, these bag of Reeses were not just simply put in the bag. They're first called by the sales people, talk their way into the Reeses' interest, spend fifteen minutes building rapport, and after minutes of convincing and information pulling, they are finally put in the bag. This is the part where I come in and drop the whole damn bag to the ground and get it sorted.

To be honest, I don't even have the right to complain. My job's easy compared to that of the sales people. As a matter of fact, my introduction in the script goes like "Hi you're through to Daisy and my job is easy." Well, at least based on procedures.

Among the three of us in the Verifications Team, I think I have it rough. You see I'm the only one without work experience and the training period was over with just a blink of an eye because my colleagues were all rehires. I was pressured to adjust twice than them although they make good company.

That's one good thing about employment. New people, new friends-- and the deal with Call Center people is that they're all laid back. I'm finding it easy to adjust because of the very supportive people that works their asses off together. I love how they're all understanding of me being a newbie and how I sometimes need to fail their sales because of unfulfilled requirements (except for Chris who can't get off my D for failing two of his sales). 

Aside from all the Reeses-picking and Chris-avoiding, I'm doing great at my job although I still find it mundane and boring. But I guess that's just the thing. Finding enjoyment in the boring routine society calls "Employment."

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